gr999 Terms and Conditions

2.1 Age Requirement

You must be at least 21 years of age to register and use gr999. This platform is intended for those aged 21 and above only. Accounts belonging to underage users will be cancelled immediately and any deposited funds may be forfeited.

2.2 One Account Policy

Each user may open only one account. Operating multiple accounts from the same person, the same household, the same device or the same IP address is strictly prohibited. If this policy is violated, all related accounts will be suspended or permanently closed.

2.3 Providing Accurate Information

It is mandatory to provide complete, truthful and accurate information at the time of registration. gr999 reserves the right to cancel the account and forfeit the balance if false information is provided. Valid identification or other documents may be requested at any time for identity verification.

2.4 Account Security

It is your responsibility to keep your account password and login details completely confidential. Report any unauthorised use of your account or security breach to our support team immediately. gr999 will not be liable for any loss caused to your account by a third party.

4.1 Welcome Bonus

New players will receive a 100% bonus on their first deposit up to ৳15,000. The wagering requirement for this bonus is 20x (the bonus amount must be wagered 20 times). For example, if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing.

4.2 Bonus Usage Terms

• Each bonus offer must be used within a specific time period.
• A bonus applies to one account only — multiple bonuses from the same household or device are not permitted.
• Some games do not contribute to bonus wagering or contribute only partially — the detailed terms of each promotion apply separately.
• If a bonus is used for any unauthorised activity, it will be cancelled.

4.3 VIP Program

The gr999 VIP program has five tiers. The weekly cashback rate for each tier is as follows:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

Advancement to a VIP tier is determined based on a player's overall activity and history. Cashback will be credited to the account automatically each week and its own terms and conditions apply.

4.4 Right to Cancel Promotions

gr999 reserves the right to change, suspend or cancel any promotion, bonus or offer at any time. If any indication of fraud is found in a bonus offer, the bonus of the account concerned will be cancelled.

5.1 Fair Play Policy

All games on gr999 are operated by verified game providers who comply with internationally recognised fair play standards. The platform uses RNG (Random Number Generator) technology, which keeps game outcomes completely impartial and random.

5.2 Prohibited Activities

The following activities are strictly prohibited and may result in permanent account closure and balance forfeiture:

• Playing games using any kind of software, bots or automated tools.
• Abusing bonuses or employing bonus hunting strategies.
• Collusion or coordinating among multiple players to gain an advantage.
• Exploiting any technical vulnerability on the platform.
• Using the platform for money laundering or illegal financial activities.

5.3 Technical Issues

If a game is interrupted mid-way due to a technical problem, server disruption or communication failure, gr999 will investigate the matter and refund the bet amount where applicable. However, gr999 is not responsible for issues caused by internet connectivity problems.

6.1 Closure by gr999

gr999 may suspend or permanently close any account without prior notice for the following reasons:

• Violation of any clause of these Terms.
• Providing false or misleading information.
• Suspicious or fraudulent activity on the account.
• Operating multiple accounts.
• Failure to cooperate with identity verification.

6.2 Closure by the Player

If you wish to close your account yourself, please contact us via 24/7 live chat or by email at [email protected]. Any pending withdrawal requests will be processed before the account is closed, however bonuses will be cancelled if wagering requirements remain unmet.

6.3 Self-Exclusion

As part of responsible gaming, you can exclude yourself from the platform for a set period of time. To learn more about this service, please visit our Responsible Gaming page.

7.1 Data Collection

gr999 collects personal information necessary for registration and the provision of services. This information is used solely for service improvement, identity verification, fraud prevention and meeting legal obligations.

7.2 SSL Encryption

All personal and financial information on gr999 is kept secure through SSL encryption technology. We follow industry-standard security protocols and personal information is not sold or disclosed to third parties.

7.3 Detailed Privacy Policy

To learn more about how we collect, store and use data, please read our Privacy Policy page.

8.1 Service Availability

gr999 strives to provide a reliable service, however no guarantee of uninterrupted availability is given. The service may be temporarily disrupted due to maintenance, upgrades or unforeseen technical issues.

8.2 Liability for Gaming Losses

Online gaming carries financial risk. gr999 is not liable for any financial losses in any game. Each player plays at their own risk and is advised to stay within their own financial means.

8.3 Third-Party Liability

gr999 is not directly liable for issues with payment gateways, game providers or other third-party services, but is committed to assisting in finding a resolution.

9.1 Right to Change Terms

gr999 reserves the right to change, amend or update any part of these Terms at any time. For significant changes, an effort will be made to notify users in advance. Continued use of the platform after changes are made will be considered as acceptance of the new Terms.

9.2 Dispute Resolution

For any dispute or complaint, please contact our support team first. The support team is available via 24/7 live chat or by email at [email protected]. We believe that most matters can be resolved through direct communication.

9.3 Applicable Law

These Terms are governed in accordance with the applicable legal framework. If any clause of the Terms is found to be legally unenforceable, the remaining clauses will continue to apply.